He discusses the goal of the department.. Increase the patient satisfaction rate

He discusses the goal of the department. Which of the following statements is a goal?
a. Increase the patient satisfaction rate
b. Eliminate the incidence of delayed administration of medications
c. Establish rapport with patients.
d. Reduce response time to two minutes.

Answer: (A) Increase the patient satisfaction rate
Goal is a desired result towards which efforts are directed. Options AB, C and D are all objectives which are aimed at specific end.
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