The nurse manager has implemented a change in the method of the nursing delivery system form functional to team nursing. A nursing assistant is resistant to the change and is not taking an active part in facilitating the process of change. Which of the following is the best approach in dealing with the nursing assistant?
a. Ignore the resistance
b. Exert coercion with the nursing assistant
c. Provide a positive reward system for the nursing assistant
d. Confront the nursing assistant to encourage verbalization of feelings regarding the change.
Answer D. Confrontation is an important strategy to meet resistance head on.
Face-to-face meetings to confront the issue at hand will allow verbalization of feelings, identification of problems and issues, and development of strategies to solve the problem.
a. Ignore the resistance
b. Exert coercion with the nursing assistant
c. Provide a positive reward system for the nursing assistant
d. Confront the nursing assistant to encourage verbalization of feelings regarding the change.
Answer D. Confrontation is an important strategy to meet resistance head on.
Face-to-face meetings to confront the issue at hand will allow verbalization of feelings, identification of problems and issues, and development of strategies to solve the problem.
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Effective Care Environment