Perry, the nurse manager is planning to implement a change is the nursing unit from team nursing to primary nursing.. Introduce the change gradually

Perry, the nurse manager is planning to implement a change is the nursing unit from team nursing to primary nursing. The nurse anticipates that there will be resistance to the change during the change process. The primary technique that the nurse would use in implementing this change is which of the following?
a. Introduce the change gradually
b. Confront the individuals involved in the change process
c. Use coercion to implement the change
d. Manipulate the participants in the change process

Answer A. The primary technique that can used to handle resistance to change during the change process is to introduce the change gradually.
Confrontation is an important strategy used to meet resistance when it occurs.
Coercion is another strategy that can be used to decrease resistance to change but is not always a successful technique for managing resistance.
Manipulation usually involves a covert action, such as leaving out pieces of vital information that the participants might receive negatively.
It is not the best method of implementing a change.